Privacy Policy for Macedonia Experience

Last updated: February 18, 2025

Macedonia Experience (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website macedoniaexperience.com (the “Site”) or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on the Site
• Book a tour or service
• Sign up for our newsletter
• Contact us via email or contact form
• Participate in surveys or promotions

This information may include:

• Name and contact details (email address, phone number, mailing address)
• Payment information
• Travel preferences and requirements
• Passport details (for booking purposes)
• Any other information you choose to provide

We also automatically collect certain information when you visit our Site, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Location information

How We Use Your Information

We use the information we collect to:

1. Provide and manage the services you request
2. Process payments and bookings
3. Communicate with you about your bookings, our services, and promotions
4. Improve our Site and services
5. Comply with legal obligations

Sharing Your Information

We may share your personal information with:

• Service providers and partners who assist in operating our business
• Payment processors to handle transactions
• Legal and regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law1.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction2.

Your Rights

Under North Macedonian data protection law, you have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Request erasure of your data

• Object to or restrict processing of your data

• Data portability

• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

International Data Transfers

We may transfer your personal information to countries outside North Macedonia. When doing so, we ensure appropriate safeguards are in place to protect your data3.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Macedonia Experience

Email: info@macedoniaexperience.com

Phone: +38923109448

Address: Str. Nikola Kljusev 3, 1000 Skopje, North Macedonia